Refund and Cancellation Policy
Last updated: 4 November 2026
This policy applies to direct bookings made with The Stay Pyramids Inn. Bookings made through Booking.com or Airbnb follow the cancellation terms shown on that platform.
Cancelling a booking
| When you cancel | What you get back |
|---|---|
| 7 or more days before arrival | Full refund |
| 3 to 6 days before arrival | Refund of everything except the first night |
| Less than 3 days before arrival, or no-show | No refund |
Days are counted from the date we receive your cancellation to the check-in date. To cancel, email thestayeg@gmail.com or message us on WhatsApp with your name and booking dates.
Changing your dates
Date changes requested 7 or more days before arrival are free, subject to availability. Later changes are handled case by case.
Early departure
If you leave earlier than booked, nights you do not stay are not refunded.
If we cancel
If we have to cancel or cannot provide your confirmed room, you receive a full refund, or equivalent accommodation if you prefer.
Problems with your stay
If something is not right, tell our reception during your stay so we can fix it straight away. If we cannot, contact us within 7 days of check-out and we will review it fairly.
How refunds are paid
- Refunds go back to the same payment method you used.
- We process approved refunds within 5 business days. Your bank may take a further 7 to 14 business days to show it on your statement.
The Terrace Restaurant and Cafe
Food and drink are prepared fresh to order. If an item is wrong or not as described, tell your server and we will replace it or remove it from your bill.
Contact
thestayeg@gmail.com · +20 100 555 9105 · All contact details